As we continue to navigate the COVID-19 daily changes, we want to start by thanking all of you for your continued support of our business during these times. We are all doing our best to stay safe and healthy for not only ourselves, our staff, and our clients but our entire community.

With that in mind we are still doing Curbside Care but with some modifications. We are currently allowing one adult, with a properly worn face covering, to enter with their pet for veterinary appointments only. 

When you arrive for your appointment, please park in any one of the numbered stalls in our parking lot and call us to check in. We ask that you remain in your car until we can escort you into the building. If you elected Curbside Care, we ask that you remain in “your” numbered parking stall while the doctor examines your pet. This way we can contact you during the appointment and discuss the findings and review treatment recommendations. All surgical procedures, including dentals, drop off admissions, grooming and lab appointments, as well as medication and food pick-ups will remain curbside only.

To help streamline the way your pet’s appointment information is collected, we may ask you to fill out a registration form or a patient medical history form online prior to your appointment. This will help us, so that we have all the information needed to provide the best veterinary care to your pet.

In the case that you should experience a fever, cough or shortness of breath or have been in contact with someone showing those symptoms or who tested positive for COVID-19, please contact us at (785)823-2217 via phone call or text message to reschedule your pet’s appointment, unless a healthy family member or friend is able to bring your pet in for you.

Our VitusVet App will allow you to request your pet’s medication refill or an appointment. You may also text or call us at (785)823-2217. You have the option to provide payment information in advance of pick up or when you arrive.

Thank you for understanding that all these changes are implemented to make sure our pet families and veterinary care professionals stay healthy.

Sincerely,
Karen Young DVM and all the staff at Town and Country Animal Hospital