As we continue to navigate the COVID-19 daily changes, we first want to start by thanking all of you for your continued support of our business during these times. We are all doing our best to stay safe and healthy for not only ourselves, our staff, and our clients but our entire community.

Since the Stay-at-home order has been lifted, we are returning to business as usual. This includes elective surgeries and grooming services. However, due to the ever-changing dynamic of the COVID-19 virus, we decided to move to curbside service and are not allowing public entry into the building. At this time we will continue to adhere to the CDC guidelines of social distancing and continue with the curbside service.

In the interest of all of our clients and staff, the Town and Country Animal Hospital team requires that any clients who are exhibiting symptoms such as fever, cough, shortness of breath, or breathing difficulties refrain from coming to the facility and have a family member or friend bring their pet or reschedule the appointment entirely. 

As always, we appreciate your loyalty and understanding as we all do our best to keep each other safe! Thank you again and we hope to see you soon!!

Sincerely,
Karen Young DVM and all the staff at Town and Country Animal Hospital

Effective Immediately

Town and Country Animal Hospital will not be permitting any clients to enter the facility directly.

To minimize client’s and staff member’s likelihood of exposure, we now offer curbside service for all appointments.

When you arrive at Town and Country Animal Hospital, please call 785-823-2217 and inform the staff of your name and pet’s name and what you are here for (an appointment vs. medication refill).  Please also let them know the best phone number to reach you at and the stall number you are parked at. In the event of an overflowing parking lot, please let us know where you are parked and the make/color of your car.

For standard exams/appointments:

  • Please go to our website to fill out any necessary forms prior to your appointment.
  • Please bring your pet with either their leash and collar on or in a small carrier.
  • Please remain in your vehicle.
  • A staff member will meet you at your vehicle and will, if your pet has a leash and collar on, place a slip lead on your pet and have you remove the leash and they will then bring your pet into the clinic for treatment. If your pet is in a carrier, please place the carrier on the ground and the staff member will take your pet into the clinic for treatment.
  • NOTE: If you have multiple questions please write them down so we can make sure to get them all answered.
  • The veterinarian will contact you on the phone number provided after the exam to discuss concerns you may have, diagnostics, treatments, estimates, medications, or other information involved in the appointment. 
  • Payment will be collected in form of credit card ( can be done over the phone ), checks and/or cash.
  • At the end of the appointment, a technician will return with your pet to your vehicle where you will place the leash back on your pet and the slip lead will be removed or if in a carrier the technician will place the carrier on the ground and you may retrieve your pet.

For Drop-offs/Pick-ups:

  • A staff member will communicate with you over the phone during the drop-off. 
  • The staff member will contact you and coordinate a pick-up time for your pet.
  • Please call our office at 785-823-2217 when you arrive to pick-up. A staff member will at that time discuss any discharge or follow-up instructions and will then bring your pet out to the vehicle. 
  • The staff member will collect a method of payment at that time.

For Medication Refills, Food Pick Up, Retail Items, etc

  • Medication may be requested through our Online Pharmacy or via our VitusVetApp
  • Hospital dispensed medications should be requested by phone 785-823-2217 or via our VitusVetApp
  • A technician will call you when your pet’s prescription is ready for pick up and will collect payment over the phone or upon pick-up.
  • Please call our office at 785-823-2217 when you arrive to pick-up the medication, food or retail items and a staff member will bring the medication out.

At this time we are able to perform all services without restrictions. In case restrictions are placed, 

Non-essential appointments are defined as:

  • Annual Wellness exams that do not require vaccinations
  • All Elective Surgical Procedures (including spay, neuter, and most dental procedures)
  • Nail Trims/Anal Gland Expressions
  • Grooming
  • Non-Critical Blood Work Appointments
  • Laser Therapy (may be scheduled on a case-by-case basis)

Essential appointments are defined as:

  • Non-elective surgeries (treated on a case-by-case basis)
  • Sick/Injured pet appointments
  • Vaccination Appointments
  • Puppy/Kitten Vaccination Appointments
  • Bandage Changes
  • Suture Removals
  • Quality of life/end of life appointments
  • Medicated Baths

The following operational adjustments are now in effect:

  • Town and Country Animal Hospital will be maintaining normal hours – Monday – Friday 8:00 am – 6:00 pm and Saturday 8:00 am – 12:00 pm.
  • Town and Country Animal Hospital’s restrooms will not be open to the public. The nearest public restroom would be located at the Dillon’s on Cloud and Ohio.